WhatsApp — how it works in StudioPartner
The difference between click-to-send and automation, and which plan gets what.
Two different things
StudioPartner uses WhatsApp in two ways, and it helps to keep them apart.
Click-to-send — you tap a button, WhatsApp opens with the message already written, you press send. Available on every plan, including Free.
Automation — StudioPartner sends the message itself, on schedule, with no tap from you. This is a Pro feature.
Click-to-send (all plans)
Wherever a student has a phone number, you get a WhatsApp button — on their profile, in the fees list, in the leads pipeline.
The message is pre-filled from your templates, so a fee reminder already has the student's name, the amount, and the due date in it. You can edit the text before sending.
Because it opens your own WhatsApp, the message comes from your number and the reply comes back to your phone.
Edit the wording under Settings → WhatsApp.
Automation (Pro)
On Pro, StudioPartner sends messages on its own — from a StudioPartner business number, not yours. You set the rules once and stop thinking about it.
See Automatic reminders for the full list and how to set the timing.
Why automated messages look different
Automated messages go through WhatsApp's official business channel, which means the wording has to be pre-approved by Meta.
Two consequences worth knowing:
Approved message wording cannot be edited. If you want different copy, it needs to be submitted and approved as a new template — it is not a text box you can change.
Your click-to-send templates are the opposite: fully editable, because they are just text handed to your own WhatsApp.
Which number messages come from
| Sends from | Replies go to | |
|---|---|---|
| Click-to-send | Your own WhatsApp number | Your phone |
| Automation (Pro) | A shared StudioPartner number | The Messages screen in your dashboard |
You answer those replies from your own WhatsApp, so the student always ends up in a chat with your studio's number. Premium will add the option of your studio's own dedicated sending number. That is not available yet.
Need help?
Still need help? Email support@studiopartner.app
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