Cancelling or moving down a plan
How to stop a subscription, what happens to your studio afterwards, and what is kept.
Moving down is not self-serve
There is no button for it, and that is deliberate. Dropping from Pro to Basic, or from a paid plan to Free, changes what your staff can log into and what your limits are — so it goes through a person.
Email support@studiopartner.app with what you want to change. It is handled the same day in most cases.
What happens when you stop paying
Your studio moves down to the Free plan. It is not suspended, locked, or deleted.
You keep:
- Every student record, including archived ones
- Every payment, fee and invoice you have issued
- Your full attendance history
- Your batches, membership plans and leads
What changes is what you can see and add, not what exists.
If you are above the Free limits
This is the part worth planning for.
Free allows 30 students counting Active and Paused. If you drop down with 80 students, all 80 records remain — but you cannot add anyone new until you are back under 30 or you subscribe again.
Reports narrow to the current month and attendance to the last 90 days. Older data is hidden, not removed, and comes straight back if you subscribe again.
Nothing is deleted at any point. There is no window after which your studio is wiped.
Pro to Basic specifically
Staff logins stop working. Automated WhatsApp reminders stop sending. The Messages screen and batch attendance links become unavailable.
Tell your team before the change takes effect, rather than letting a teacher find out at the start of a class that their attendance link is dead.
Refunds
Covered on our refunds page. Subscriptions are not refundable in the ordinary course — the free trial exists so you can decide before paying. Duplicate charges, billing errors and outages on our side are refunded, normally within 5–7 working days.
Coming back later
Subscribe again whenever you like and everything returns as it was. There is no re-setup, no re-import, and no new account.
Deleting your studio entirely
If you want your data removed rather than parked on the Free plan, email support@studiopartner.app and say so explicitly. Export anything you want to keep first — see Data management.
Need help?
Still need help? Email support@studiopartner.app
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