Cancellation & Refund Policy

1. Try before you pay

Every new studio gets a 30-day free trial with full access to all features. No credit card is required to start. This is your time to evaluate StudioPartner properly - you only pay if it works for your studio.

2. Cancellation

• -You can cancel your subscription at any time - no questions, no lock-in, no cancellation fee.
• -When you cancel, your subscription stays active until the end of the billing period you have already paid for.
• -You will not be charged again after cancelling.
• -To cancel, use the billing section in your dashboard or email us at hello@studiopartner.app.

3. Refunds

Because every studio gets a full 30-day free trial before paying, subscription payments are generally non-refundable, and we do not offer pro-rated refunds for partially used billing periods. However, we will always issue a full refund when:

• -You were charged twice for the same billing period (duplicate payment).
• -You were charged in error - for example, after a confirmed cancellation.
• -A technical failure on our side prevented you from accessing the Service for a significant part of a paid period - reviewed case by case.

Approved refunds are processed within 5-7 business days to the original payment method, via our payment provider Razorpay. Depending on your bank, it may take a few additional days to reflect in your account.

4. Failed or pending payments

If a payment fails or remains pending, no amount is captured by us. Any amount debited from your account for a failed transaction is automatically reversed by your bank or by Razorpay, typically within 5-7 business days. If it is not, contact us and we will help resolve it.

5. How to request a refund

Email us with your registered email address, the payment date and amount, and a short note on the issue. We respond within 2 business days.